Privacy Policy

Information we may collect

The information handled by an online casino can depend on how you use the website and the services available to you. Zotabet Casino may collect information that you provide directly, information created when you use your account and information received from service providers involved in operating the website. We aim to collect information that is reasonably needed to provide the service, meet legal and security requirements, and support a safe gaming environment.

Account and identity information

When you register or update an account, information may include your name, date of birth, residential details, contact details, login information, account preferences and records of communications with support. We may also handle information needed to confirm that an account belongs to the person using it. Please provide accurate information and keep your account details up to date. You should not provide another person’s personal information unless you are authorised to do so.

Verification information

To help verify identity, age, eligibility or account activity, we may request verification documents or other information. This may include identity documents, proof of address, photographs or information used to complete checks. Such information may be reviewed to help prevent impersonation, account misuse, fraud, money laundering and other prohibited or unlawful activity. Verification information may be handled by specialist providers where needed for these checks.

Payment and transaction information

We may keep records of deposits, withdrawals, account balances, gaming activity, payment methods, transaction dates, transaction values and related payment or financial information. Payment details may be processed through payment service providers. Where appropriate, we may receive confirmation or limited information from those providers without receiving or storing complete payment credentials. Transaction records help us process requests, answer questions, identify unusual activity and meet record-keeping obligations.

Technical, device and usage information

When you visit or use the website, technical information may be recorded. This can include your IP address, browser type, operating system, device identifiers, language settings, time zone, approximate location, pages viewed, referring website, access times, error information and interactions with website features. We may also record information about the performance and security of the website. This information is generally used to operate, maintain, secure and improve the service.

How information is used

Personal information may be used for the following purposes, depending on the circumstances and the services you use:

• Creating, administering and maintaining your account.
• Providing access to website features and account services.
• Processing deposits, withdrawals and other transactions.
• Checking identity, age, eligibility and account ownership.
• Detecting and preventing fraud, scams, collusion, money laundering, cyber threats and other misuse.
• Monitoring activity to protect players, the website and payment systems.
• Providing customer support and responding to enquiries, complaints and requests.
• Sending service messages about your account, transactions, security or changes to the website.
• Sending marketing communications where permitted and where you have not opted out.
• Analysing website use, improving functionality and testing new features.
• Maintaining technical records, investigating errors and managing information security.
• Meeting legal, regulatory, accounting, tax, dispute-resolution and other formal obligations.

We may combine information from different sources where this is reasonably necessary for these purposes. For example, account details may be considered together with transaction records, verification results and device information when reviewing the security of an account. We do not use personal information for purposes that are incompatible with the reasons it was collected unless this is permitted or required.

Service providers and information sharing

Information may be shared with carefully selected service providers that help operate the website or provide services on our behalf. These providers may include identity and verification services, payment processors, technology and hosting providers, fraud-prevention services, customer-support platforms, analytics providers, security services and professional advisers. They should only handle information for relevant business, security, support or compliance purposes and according to suitable confidentiality and security requirements.

Information may also be disclosed where necessary to protect users, investigate suspected misconduct, respond to a valid legal request, enforce applicable terms, resolve a dispute, protect rights and property, or support a business change. We do not treat personal information as public information. We may use aggregated or de-identified information for reporting, research, service improvement and security analysis where individuals are not reasonably identifiable.

Security of information

Reasonable technical, administrative and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transmission and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure. You are responsible for keeping your login details confidential and should notify support promptly if you believe your account or credentials may have been compromised.

Cookies, storage and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help a website remember settings, keep an account session working, understand how features are used and support security. Some cookies may be necessary for core website functions, while others may help with analytics, performance, preferences or marketing.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block certain categories or receive a notification before cookies are stored. If you disable cookies, some account or website features may not work as intended. Cookie settings may need to be updated separately on different browsers or devices.

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, support, security, dispute handling and business records. Some records must be retained for a period required by law even after an account is closed or a request for deletion is made. The length of retention can vary according to the type of record and the reason it is held.

When information is no longer needed, it may be deleted, destroyed, anonymised or placed beyond ordinary use, subject to technical, legal and security requirements. Closing an account does not necessarily result in the immediate removal of every record connected with that account. Information may also remain in secure backups for a limited period before it is overwritten or removed through normal processes.

Your privacy choices and data rights

Depending on your circumstances and applicable requirements, you may be able to ask for access to the personal information held about you, request correction of information that is inaccurate or incomplete, request deletion of your information, or object to or limit certain uses. You may also withdraw consent to marketing communications at any time. Withdrawing marketing consent does not necessarily affect service messages that are needed for account security, transactions, support or other essential administration.

How to make a request

To exercise your data rights, ask a privacy question or request help with your information, contact support@zotabetcasino.click. Please describe your request clearly and provide enough information for us to understand what you are asking for. We may need to verify your identity or account ownership before providing information or making changes. This helps prevent unauthorised access and protects the privacy of account holders.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: request removal of personal information where it is no longer needed or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute or record-keeping reasons.
• Marketing consent: ask us to stop using your information for promotional messages. You may also use an unsubscribe option included in a marketing message where one is provided.

We will consider each request and respond in accordance with applicable requirements. In some cases, a request may be refused or limited, for example where providing information would affect another person’s privacy, compromise security, interfere with fraud prevention, or conflict with a legal retention obligation. If this occurs, we will explain the position in general terms where permitted.

Changes and general information

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices, technology or applicable requirements. The updated version will apply from the time it is made available on the website unless a different commencement date is stated. You should review this page periodically, particularly before continuing to use the website after an update.

This policy is intended to provide clear general information about privacy practices. The information collected and the way it is used may vary depending on the account features, transactions, communications and services involved. If you have a question about information connected with your account, or if you want to exercise access, correction, deletion or marketing choices, please contact support@zotabetcasino.click.

By using the website, you acknowledge that you have had an opportunity to read this Privacy Policy. Where consent is required for a particular activity, it will be requested or managed in the relevant part of the website. Your privacy choices will not remove information that must be kept for legal, security or operational reasons, but we will handle retained information only for appropriate purposes.